Return conditions

Returns, Refunds & Exchanges Policy and FAQs:
WHERE CAN WE REACH YOU?
Our customer service team is always available and responds within 24 hours. You can reach us at:

Email: Chichers000@gmail.com
To speed up the process for you, please clearly state your order number, concern, email address and first and last name when contacting us via email. We will get back to you within 24 hours.

Please note that there are some companies that impersonate Chichers. If we cannot find your order number in our system, the order was most likely placed by a company impersonating Chichers.

Can I cancel my order?
Yes, the order can be canceled within 24 hours. However, once the order confirmation email has been sent, it is no longer possible to change or cancel the order, even if it is within the 24-hour trial period.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

Yes, you can return your products within the 30-day period covered by our money-back guarantee. Please follow the instructions below:

Contact our customer service via email at Chichers000@gmail.com
Follow the instructions of our customer service specialist.
Once your request is approved, you will receive a confirmation email with shipping instructions.
WHICH ITEMS ARE NON-REFUNDABLE?
Refund Eligibility: Items purchased as part of promotions or discounts are not eligible for refunds. Likewise, products delivered free of charge cannot be exchanged

Our 100% 30-day money-back guarantee gives you a risk-free experience with our products. If after using our products you find that they are not satisfactory and do not provide relief, we will immediately refund the full amount you paid.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

If the product you purchased is damaged, please contact us by email within 7 days of the delivery date. Provide a brief description and a photo or video of the damaged product. We will issue a replacement immediately. To speed up the process for you, please use this format in your email to our customer service team:

Subject: Damaged or defective product

Order number:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:
MY ORDER WAS LOST IN TRANSIT OR STOLEN.

We recommend that you contact your postal service or local carrier and report the incident. We cannot guarantee a full refund or replacement for lost or stolen items.

MY ORDER IS TO BE SHIPPED TO AN ADDRESS OUTSIDE THE COUNTRY OF THE COUNTRY SHOPS OFFERED BY NORELIE. DO YOU ALSO SHIP TO COUNTRIES OUTSIDE THESE COUNTRY SPECIFIC SHOPS?
You can place an order, but we cannot guarantee that the goods will be delivered, nor that customs fees may not be incurred.

HOW CAN I RETURN THE ITEMS?

The instructions on how to ship the items intended for return can be found in the email after your return request.

*Note: The customer will bear the cost of return or exchange, while we will cover the cost of shipping replacement items. It is the customer's responsibility to ensure that the return is successfully delivered to our warehouse.

For damaged or faulty items:

We will cover the shipping costs for all replacement items. However, if the customer chooses to receive a refund instead of a replacement item for a damaged or faulty item, they will be responsible for the shipping costs of the return and must ensure that the item is delivered to our warehouse.

WHAT REFUND OPTIONS DO I HAVE?

The following refund options are supported:

Refund to the original payment method
Refund to store credit (if applicable)
HOW QUICKLY WILL I GET MY REFUND?

Once the product has been reviewed by our team, you will receive an email to approve or deny your refund request. Items must be in good condition and all manuals and accessories must be included.

LATE OR MISSING REFUNDS
If you have not received the refund yet, please follow these steps to resolve the issue:

Check your bank account to make sure the refund has not yet been credited.

2. Contact your credit card company as it may take some time for the refund to be processed